Self-Service Digital Experience
Emaar One Kiosk
A self-service kiosk experience extending Emaar One into physical locations.
- Role
- Product · UX/UI
- Product
- Self-Service Digital Experience
- Categories
- Digital Product
- Scope
- Requirements · Kiosk Journey · UX/UI · Interaction Design · Testing
01
Challenge
Kiosks are used standing, quickly and often for the first time. Every interaction had to be obvious.
02
Goals
- Make self-service fast
- Design for touch and distance
- Validate in context
03
Approach
- 1Gathered kiosk requirements
- 2Designed the kiosk journey
- 3Designed the UX/UI and interactions
- 4Tested the experience
04
Decisions
01
Large targets
Designed for touch at arm’s length.
02
One task per screen
Kept each step focused.
03
Clear exits
Let users restart or leave at any point.
05
Outcome
A focused self-service journey designed for real-world use.
