Mobile Application · Digital Experience
Emaar One
Emaar One is the customer app for Emaar homeowners and residents.
The disciplines
Digital Product Manager at Emaar, based in Dubai, with 8+ years across product, UX/UI and digital delivery.
- Role
- Product · UX/UI
- Product
- Mobile Application · Digital Experience
- Categories
- Digital Product · Mobile App
- Scope
- Product Experience · Customer Journeys · UX/UI · Development · Testing
01
Challenge
Customers needed one place for services that were previously spread across channels.
02
Goals
- Bring key services into one app
- Make common tasks quick
- Design journeys that scale
03
Approach
- 1Mapped customer journeys across services
- 2Shaped the product experience with business teams
- 3Designed the UX/UI
- 4Supported development and testing
04
Decisions
01
Task-led home
Put the most frequent tasks on the first screen.
02
Status at a glance
Made requests and payments easy to track.
03
Consistent flows
Used the same patterns for every service request.
06
Outcome
A single, clearer home for customer services.